We do not have recurring shipments. Customers must place their orders each time. The reason for this is needs change throughout the year and stock levels rise and fall. This makes sure that you do not end up with more than you need at any given time.
All orders are either double boxed or in deli cups. Smaller orders will usually use deli cups while larger orders will be double boxed. On occasion we will double box small orders if the weather dictates a safer delivery this way. Please make sure to use caution and open any inside box over a container as it will contain loose roaches. All orders will have some form of egg crates for increased surface area during transit.
Heat packs will be added for free as we deem them necessary for safe transit. We do not use heat packs until it gets very cold. Most of the time if you try to use heat packs in mild temperatures it ends up killing the roaches.
This "fuzzy worm" is the larva of the Dermestid beetle. This is another life cycle of the clean up crew. This is the same as the beetle, while not the most nutritious they are harmless if your animal happens to eat them.
Sizes can be a bit deceiving. We recommend that if you think your order is the wrong size to actually get a tape measure or ruler and measure a few of them. While a few might be a bit outside of the range the majority should be within the specified range. If there is still an issue please get in contact with us and send us a few pictures with a common object such as coin (dime, nickle, quarter).
Please note the actual size in inches listed for the product that you are buying.
We sell everything by WEIGHT. We also include a 10% overcount on weight. The counts are approximate but are usually fairly accurate over time. The dubia will be dehydrated and loose weight through the shipping process. To get an accurate weight they will need fed and watered for at least 48-72 hours upon arrival.
Shipping with USPS Priority Mail usually takes 2-3 days, this is just an estimated time. There is NO GUARANTEED delivery time using USPS Priority Mail. This is a common misconception that people have. Paying for USPS Priority Mail does NOT mean that the package has to be delivered within 3 days. If faster service is need you can choose to use USPS Priority Mail Express. Most of these packages are delivered in one day. If you are in a rural or remote area it may take 2 days.
After an order is processed you will receive an "Order Complete" email. Your tracking number will be at the bottom of that email. You can also log into your account to see any orders that you have placed.
Unfortunately USPS tracking service is not very good. Some times packages will miss a scan at a location. In this case even though it is not showing any movement the package may still be moving through the system. The best thing to do is give it a few more days and keep an eye on the tracking.
Any company that offers free shipping has that cost built into their products. We charge shipping based on weight, size of package, and destination. This allows us to have the lowest possible cost on each product.